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UPDATED 
POLICIES

Thank you for visiting our policy page. Here, you'll find all the essential guidelines and terms to ensure a seamless and enjoyable experience when using our spaces and services

IAMU Studios and IAMU Media Operational Policies

Effective Date: December 9, 2024
Last Updated: December 9, 2024

 

1. Hours of Operation

  • General Access: IAMU Studios and IAMU Media is available 24 hours a day, 7 days a week.

  • Special Access: Access between 2:00 AM and 6:00 AM requires pre-approval due to main doors closing at 2:00 AM. Guests must request special access at least 24 hours in advance.

2. Reservation and Booking Process

  • Booking Platforms: Reservations are managed through Iamustudios.com or via Peerspace.

  • Time Log Requirements: Guests must log their time in and out accurately on the booking platform. This record is essential for operational tracking and data management.

  • Confirmation: Bookings are only confirmed upon receipt of full payment through the specified platforms.

3. Check-In and Check-Out

  • Check-In: Guests must arrive at the reserved time and report to the designated entry point or staff member for access.

  • Check-Out: Guests must vacate the space promptly at the end of their reserved time. Additional fees may apply for overstays.

4. Cancellation and Refund Policy

  • Cancellation Policy:

    • Cancellations made less than 48 hours before the booking will not be refunded.

    • Cancellations made more than 48 hours in advance will receive a 50% refund of the total payment.

  • Rescheduling: Guests are encouraged to reschedule their session. Rescheduling must be requested at least 48 hours before the original booking and is subject to availability.

5. Cleaning and Damage Policy

  • Cleanup: Guests are required to leave the space in the condition they found it. A cleaning fee may be assessed for excessive mess or failure to clean up.

  • Damages: Any damages to the property or equipment during the booking will be assessed, and repair costs will be charged to the guest.

6. Special Access Bookings

  • Bookings requiring access after 2:00 AM must be pre-approved. Guests must notify IAMU Studios at least 24 hours in advance to coordinate entry.

  • Failure to arrange for special access will result in cancellation without refund.

7. Usage Restrictions

  • Guests must adhere to all noise policies and local regulations.

  • Illegal activities, unsafe behavior, or violation of IAMU Studios' guidelines will result in immediate termination of the session without refund.

8. Communication and Assistance

  • For questions or issues during your booking, please contact IAMU Studios at [Insert Contact Information].

  • Staff will be available to assist during regular hours; after-hours assistance may incur an additional fee.

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By booking with IAMU Studios and IAMU Media, guests agree to abide by these operational policies.

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